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GDPR:
We (High Five Health Promotion) treat all data that identify you as an individual, such as your email address, telephone number and other details you provide us with or that are collected by us, in accordance with the GDPR. When using our health centre, you are requested to provide your personal data, possibly including data on your health. Our privacy policy (http://highfive.fit/en/privacyvoorwaarden) informs you how we handle data. We will not process personal data on your state of health or physical condition without your explicit permission. This means that we will not collect data on your state of health and physical condition without your permission. You explicitly give High Five Health Promotion permission to process the above personal data by completing the registration form and ticking the box. I hereby allow High Five Health Promotion to process my personal data as described above.
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Health Commitment Statement:
Participation in exercise activities always induce health related risks. Your health is your own responsibility. All employees of High Five Health Promotion are passionate for their profession and are dedicated to make any effort to enable you to make optimal use of the offered facilities. With this in mind, we would like to agree what to expect from each other.
Our commitment to you
1. We will respect your personal decisions, and allow you to make your own decisions about what exercise you can carry out.
2. We will make every reasonable effort to make sure we provide a safe sport environment.
3. We will make sure our staff are qualified and meet the requirements of the profession.
4. If you tell us that you have a disability which puts you at a substantial disadvantage in accessing our equipment and facilities, we will consider what adjustments, if any, are reasonable for us to make.
Your commitment to us
1. You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, you should get advice from a relevant medical professional and follow that advice, before you use our equipment and facilities.
2. You should make yourself aware of any rules and instructions, including warning notices.
3. You should not take part in any activities which you have been told by your medical doctor are not suitable for you.
4. You should let our employees in the sport center know immediately if you feel ill when using our equipment or facilities. During the manned opening hours there is always an employee present in the sport center that has a valid first-aid certificate.
Physical Activity Readiness Self-screening
Using the PAR-Q (Physical Activity Readiness Questionnaire) you can easily decide whether participating in sport and exercise activities is responsible. This test is suitable for every person between 15 and 69 years old.
Use your common sense in answering these questions. Please read the questions carefully before answering with Yes or No.
Start PAR-Q test
1. Has your doctor ever said that you have a heart condition and that you should only do physical activity recommended by a doctor?
2. Do you feel pain in your chest when you do physical activity? 3. Did you experience pain on the chest while at rest in the las month?
3. In the past month, have you had chest pain when you were not doing physical activity?
4. Do you lose your balance because of dizziness or do you ever lose consciousness?
5. Do you have a bone or joint problem (for example, back, knee or hip) that could be made worse by a change in your physical activity?
6. Is your doctor currently prescribing drugs (for example, water pills) for your blood pressure or heart condition?
7. Do you know of any other reason why you should not do physical activity?
If you answered on or more questions with Yes, please consult your physician before participating in sport and exercise activities of a fitness assessment. Inform your physician which questions you answered Yes.
Once you honestly and truthfully answered all questions with a No, it is reasonably safe to assume that you:
Can start being more active start quietly and slowly build up the activities. This is the easiest and safest way.
It is possible to have fitness assessments in our facilities. This is a excellent way to chart your general fitness. Hereby you can also plan which activities would fit you needs and wishes. We advise you to test you blood pressure on a regular base. If a blood pressure above 144/90 is measured, consult a physician before making the next step in becoming more active. Wait a little longer with becoming more active if:
You dont feel well because of a temporary illness, like a cold or fever feel. Wait until you feel well again.
You are pregnant consult your physician before becoming more active.
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Terms and Conditions
Article 1 Facility & Exploitation
NATO offers its employees the option to participate in various sports activities. High Five Health Promotion B.V. (High Five) offers this service and manages the facilities of the Sport Centre.
Article 2 Members
The following individuals can be members of the NATO Sport Centre and participate in the sports activities on offer:
a) all employees of NATO and National Delegations;
b) all employees of contractors within NATO;
c) NATO Sport and Cultural Clubs;
d) NATO Civilian and Military retirees;
e) Spouses/partners and all children under the age 24 of employees of NATO and National Delegations who are members
f) Interns;
g) All employees of companies with a cooperative agreement with NATO.
Note: Children 12 years old and younger should be accompanied at all times by a supervising adult.
Article 3 Registration
Registration for participation in sports activities is carried out digitally in High Five Connect. Every participant receives a personal account in High Five Connect. In the High Five Connect App, members have insight into test data, invoices, direct debit authorisations, workout programmes, reservations and the schedule. Members can register via https://natosportcentre.highfive.fit. High Five works in conformance with the General Data Protection Regulation (GDPR). During registration a new member is explicitly asked to approve the processing of personal details and to agree with the Health Commitment Statement and regulations.
Article 4 Start of participation
Before the member commences his/her first sports activity, High Five will give him/her the opportunity to first take part in a fitness assessment. Except for serious physical limitations shared by the member with a High Five employee in compliance with the Health Commitment Statement, participation in sport activities can start immediately.
Article 5 Reporting injuries
If a member is aware of an injury or other wound, he/she must report this to the High Five staff prior to the workout in compliance with the Health Commitment Statement.
Article 6 Liability
Participation in the High Five activities is done entirely at the members own risk. NATO or High Five can in no way be held liable for damage of a material, personal or other nature, for losses or theft, unless this is the result of malfunctioning equipment due to improper supervision of the maintenance of the equipment or improper supervision of safety at the Sports Centre.
Article 7 Reporting defects and malfunctions
If a member notices that equipment is not functioning properly, he/she will report this to the High Five staff immediately.
Article 8 Hygiene
The use of a towel while working out is required. Every member must follow all health and safety instructions in the facility, to include disinfecting, cleaning, and returning equipment and materials after use. Every member must wear clean, tidy workout clothes and must wear indoor shoes when using the indoor facilities. We recommend the use of bath slippers in the wet areas. We strongly ask that all rooms be left clean and tidy and that no personal belongings be left behind after opening hours. High Five shall have the right to remove items that are left behind from the rooms and lockers.
Article 9 Food and drinks
It is prohibited to eat in the workout areas. Chewing gum is prohibited during workouts. Drinking in the workout areas is only permitted from your own sports bottle.
Article 10 Opening hours
During opening hours all members can make unlimited use of the sports facilities. The opening hours and activities are listed in the overview of bookable lessons on the personal page in High Five Connect and on https://natosportcentre.highfive.fit/. During holiday periods an alternative schedule may be implemented. Members can register for participation in group lessons and other activities via High Five Connect. When they are unable to attend, we ask that members cancel the reservation no later than one hour prior to the lesson to enable other members to take part in the group lesson or activity.
Article 11 Schedule changes
With the consent of NATO, High Five can make schedule changes.
Article 12 Payment of membership fees
All members must pay a membership fee to use the Sport Centre facilities. The membership fee shall be paid in advance. The standard payment method for both memberships and services (e.g. for personal training) is direct debit, with a signed direct debit mandate required prior to participation. All memberships are automatically renewed on the next day following the end of the previous membership (Basic membership and group class memberships).
An increase in membership fees will be announced at least 4 weeks in advance. When an adjustment in membership fees takes place, members have the right to cancel their membership within 4 weeks after notification. The NATO Staff Centre will be closed from the end of December until the beginning of January of each year. The exact period will be communicated each year. No refund or extension of the period of membership can be requested for this reason.
In the unlikely event of an exceptional closing of NATO Staff Centre, no refund or extension of subscription can be requested for this reason.
Article 13 Renewal & Cancellation
All contracts are signed for a 3 or 12-month period, during which time they cannot be cancelled. At the end of the contract period, the membership is automatically renewed for a similar duration unless the Member sends a cancellation notice via email to receptionnatosportcentre@highfive.fit at the latest two weeks before the end of the contract period.
If a member chooses to cancel the renewal of their membership and wishes to re-enrol within the next month, the member will be required to pay for the interim period of time. In other words: members are required to wait at least one month between subscription periods.
An exceptional cancellation of membership is granted if the member permanently leaves the country or if the employee stops working for NATO. An official document will need to be provided as evidence, in which case, a pro rata share of the membership subscription will be reimbursed.
Article 14 Complaints and/or suggestions for improvements
If a member has complaints and/or suggestions for improvements, these can be reported to the High Five staff on site or the Morale, Welfare & Recreation Officer from NATO. Complaints and suggestions can also be submitted through the website: https://www.highfive.fit/en/suggestion-or-complaint.
Article 15 Photo and videos
Taking photos and making video recordings on the NATO HQ site are not permitted without written permission from the communication department of High Five and NATO.
Article 16 Applicability and Modification of Terms & Conditions
These Terms & Conditions form a part of the contract between members and High Five. All members shall be deemed to have taken note of the contents of these Terms & Conditions. The current Terms & Conditions can be viewed at any time on the personal page https://natosportcentre.highfive.fit/terms-and-conditions. High Five, with the agreement of NATO, reserves the right to modify these Terms & Conditions at any time and any changes will be circulated to members.
Article 17 Facility Rules
Every member shall be deemed to have taken note of the Facility Rules. Facility Rules are available on the High Five website, at the Reception Desk, and posted on signage throughout the building. High Five with the agreement of NATO reserves the right to modify the Facility Rules at any time.
Article 18 Unforeseen circumstances
In cases not provided for in these Terms & Conditions, a decision shall be taken by High Five in communication with NATOs Morale Welfare & Recreation Officer.
By signing this contract you give High Five Health Promotion permission to send your subscription costs to your bank by means of direct debit orders in order to be able to debit an amount from your account.
Article 12 Payment of membership fees
All users must pay a membership fee to use the Sport Centre facilities. The membership fees of €29 must be paid at the reception desk via direct debit; by approving the rules, the member grants approval for this. All memberships are automatically renewed on the next day following the end of the previous membership (Basic membership and group class memberships). Other payments (e.g. for personal training) can be made by direct debit as well. A direct debit mandate must be signed prior to participation.
The membership fees shall be paid in advance. An increase in membership fees will be announced at least 2 weeks in advance. When an adjustment in membership fees takes place, members have the right to cancel their membership within 4 weeks after notification. Cancellation of the membership is not applicable when the price adjustment is based on the CBS-price index for consumers or professional services, nor when the adjustments in membership fees is the direct result of changes in legislation. The NATO Staff Centre will be closed from the end of December until the beginning of January of each year. The exact period will be communicate each year. No refund or extension of subscription can be requested for this reason.
In the unlikely event of an exceptional closing of NATO Staff Centre. No refund or extension of subscription can be requested for this reason.
Article 13 Renewal & Cancellation
All contracts are signed for a 3 or 12-months period, during which time they cannot be cancelled. At the end of the contract period, the membership is automatically renewed for a similar duration unless the Member sends a cancellation notice via email to receptionnatosportcentre@highfive.fit at the latest two weeks before the end of the contract period.
If a Member chooses not to renew their membership and wishes to re-enroll within the next month, payment of the amount of membership fee that would have been paid for the period of time that the Member was not enrolled will be asked. In other words: members are required to wait at least one month between subscription periods.
An exceptional cancellation of membership is granted if the member permanently leaves the country or if the employee stops working for NATO. An official document will need to be provided as evidence, in which case, a pro rata share of the membership subscription will be reimbursed.