Terms and Conditions

GDPR:
We (High Five Health Promotion) treat all data that identify you as an individual, such as your email address, telephone number and other details you provide us with or that are collected by us, in accordance with the GDPR. When using our health centre, you are requested to provide your personal data, possibly including data on your health. Our privacy policy (http://highfive.fit/en/privacyvoorwaarden) informs you how we handle data. We will not process personal data on your state of health or physical condition without your explicit permission. This means that we will not collect data on your state of health and physical condition without your permission. You explicitly give High Five Health Promotion permission to process the above personal data by completing the registration form and ticking the box. I hereby allow High Five Health Promotion to process my personal data as described above.
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Health Commitment Statement:
Participation in exercise activities always induce health related risks. Your health is your own responsibility. All employees of High Five Health Promotion are passionate for their profession and are dedicated to make any effort to enable you to make optimal use of the offered facilities. With this in mind, we would like to agree what to expect from each other.
Our commitment to you
1. We will respect your personal decisions, and allow you to make your own decisions about what exercise you can carry out.
2. We will make every reasonable effort to make sure we provide a safe sport environment.
3. We will make sure our staff are qualified and meet the requirements of the profession.
4. If you tell us that you have a disability which puts you at a substantial disadvantage in accessing our equipment and facilities, we will consider what adjustments, if any, are reasonable for us to make.
Your commitment to us
1. You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, you should get advice from a relevant medical professional and follow that advice, before you use our equipment and facilities.
2. You should make yourself aware of any rules and instructions, including warning notices.
3. You should not take part in any activities which you have been told by your medical doctor are not suitable for you.
4. You should let our employees in the sport center know immediately if you feel ill when using our equipment or facilities. During the manned opening hours there is always an employee present in the sport center that has a valid first-aid certificate.
Physical Activity Readiness Self-screening
Using the PAR-Q (Physical Activity Readiness Questionnaire) you can easily decide whether participating in sport and exercise activities is responsible. This test is suitable for every person between 15 and 69 years old.
Use your common sense in answering these questions. Please read the questions carefully before answering with Yes or No.

Start PAR-Q test
1. Has your doctor ever said that you have a heart condition and that you should only do physical activity recommended by a doctor?
2. Do you feel pain in your chest when you do physical activity? 3. Did you experience pain on the chest while at rest in the las month?
3. In the past month, have you had chest pain when you were not doing physical activity?
4. Do you lose your balance because of dizziness or do you ever lose consciousness?
5. Do you have a bone or joint problem (for example, back, knee or hip) that could be made worse by a change in your physical activity?
6. Is your doctor currently prescribing drugs (for example, water pills) for your blood pressure or heart condition?
7. Do you know of any other reason why you should not do physical activity?
If you answered on or more questions with Yes, please consult your physician before participating in sport and exercise activities of a fitness assessment. Inform your physician which questions you answered Yes.
Once you honestly and truthfully answered all questions with a No, it is reasonably safe to assume that you:
Can start being more active start quietly and slowly build up the activities. This is the easiest and safest way.
It is possible to have fitness assessments in our facilities. This is a excellent way to chart your general fitness. Hereby you can also plan which activities would fit you needs and wishes. We advise you to test you blood pressure on a regular base. If a blood pressure above 144/90 is measured, consult a physician before making the next step in becoming more active. Wait a little longer with becoming more active if:
You dont feel well because of a temporary illness, like a cold or fever feel. Wait until you feel well again.
You are pregnant consult your physician before becoming more active.

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General Sport Membership Terms, Conditions and Code of Conduct.
Article 1 – Facility & Exploitation
NATO offers its employees the option to participate in various sports activities. High Five Health Promotion B.V. (High Five) offers this service and manages the facilities of the Sport Centre.
Article 2 – Members
The following individuals can be members of the NATO Sport Centre and participate in the sports activities on offer:
a) All employees of NATO and National Delegations;
b) All employees of contractors within NATO;
c) NATO Sport and Cultural Clubs;
d) NATO civilian and military retirees;
e) Spouses/partners of National Delegations who are members;
f) Interns;
g) All employees of companies with a cooperative agreement with NATO.
Note: Children 12 years old and younger must be accompanied at all times by a supervising adult.
Article 3 – Registration
Registration for participation in sports activities is carried out at the Sport Centre Reception Desk, or digitally in High Five Connect. Every participant receives a personal account in High Five Connect. In the High Five Connect App, members have access to test data, invoices, direct debit authorisations, workout programmes, reservations, and schedules. High Five complies with the General Data Protection Regulation (GDPR). During registration, new members are explicitly asked to approve the processing of personal details and to agree with the Health Commitment Statement and regulations.
Article 4 – Start of Participation
Before beginning their first sports activity, members will have the opportunity to take part in a fitness assessment. Except for serious physical limitations shared by the member with a High Five employee (in line with the Health Commitment Statement), participation in sport activities can start immediately.
Article 5 – Reporting Injuries
If a member is aware of an injury or other issue, he/she must report it to High Five staff prior to the workout, in accordance with the Health Commitment Statement.
Article 6 – Liability
Participation in High Five activities is at the member’s own risk. NATO or High Five cannot be held liable for any material, personal, or other damage, losses, or theft—unless caused by malfunctioning equipment due to inadequate maintenance or supervision of safety.
Article 7 – Reporting Defects and Malfunctions
If a member notices that equipment is not functioning properly, they must report it to the High Five staff immediately.
Article 8 – Hygiene
The use of a towel while working out is required. Members must follow all health and safety instructions, including disinfecting, cleaning, and returning equipment after use. Clean workout clothes and indoor shoes are mandatory. We recommend bath slippers in wet areas. Please ensure rooms are left clean and that no personal belongings are left behind after closing. High Five reserves the right to remove items left behind in rooms or lockers and store the items in designated Lost & Found cabinets.
Article 9 – Food and Drinks
Eating and chewing gum in the workout areas are prohibited. Drinking is only allowed from personal sports bottles.
Article 10 – Opening Hours
All members may use the sports facilities during opening hours. Schedules and bookable activities are available in High Five Connect and via the Sport Centre Reception Desk. During holidays, an alternative schedule may apply - this will be communicated through the newsletter and community page. Members must cancel bookings at least four hours in advance if unable to attend – cancellation of a facility or class booking within 4 hours of a reservation can result in a loos of class credit or loss of booking privileges.
Article 11 – Schedule Changes
High Five may change the schedule with the consent of NATO.
Article 12 – Payment of Membership Fees
Membership fees must be paid in advance. The standard payment method is direct debit, with a signed mandate required prior to participation. Memberships are automatically renewed the day after the previous one ends (basic, family, and group class memberships). Alternatively, a non-automatically renewed (NAR) membership can be chosen; members should indicate this preference during registration. Fee increases will be announced at least four weeks in advance. Members may cancel their membership within four weeks of notification. The NATO Staff Centre is closed from late December to early January. No refund or extension applies during this period. In case of exceptional closure, no refund or extension will be granted.
Article 13 – Renewal & Cancellation
Renewable Contracts
• Signed for 3, 6, or 12 months and non-cancellable during the term.
• Automatically renewed unless cancellation is submitted via email two weeks before the term ends.
• Re-enrolment within one month after cancellation requires payment of the interim period.
• Exceptional cancellation allowed due to medical reasons or the end of a work contract. Official proof is required for pro-rata reimbursement.
Non-Renewable Contracts
• Available in 1, 3, 6, or 12-month periods.
• Payment by card only.
• Re-subscription requires a one-month waiting period.
• No refunds or extensions during the annual NATO-approved closure.
Article 14 – Complaints and Suggestions
Complaints or suggestions can be submitted to High Five staff or the NATO Morale and Welfare Officer, or via https://www.highfive.fit/en/suggestion-or-complaint.
Article 15 – Photos and Videos
Photography and videography on NATO HQ premises are not permitted without written permission from High Five and NATO's communications department.
Article 16 – Applicability and Modification of Terms & Conditions
These Terms & Conditions form part of the agreement between members and High Five. They are available at https://natosportcentre.highfive.fit/terms-and-conditions. High Five may modify them at any time with NATO’s agreement, revised Terms and Conditions will be circulated to members via the monthly newsletter.
Article 17 – Facility Rules
All members are expected to know and follow the Facility Rules, available on the High Five website, at the Reception Desk, and posted throughout the building. High Five may update these rules with NATO’s consent. Violations may result in verbal or written warnings, suspension, or permanent termination of membership

Article 18 – Unforeseen Circumstances
Matters not addressed in these Terms & Conditions will be handled by High Five in consultation with the NATO Morale and Welfare Officer.

Sport Member Code of Conduct
1. Respectful Behavior
o The Sport Centre is a facility of the NATO Headquarters – individuals are expected to behave in accordance with standards suitable of a professional international organization.
o Treat all individuals with courtesy, dignity, and respect. Each individual has the right to a safe, inclusive, and welcoming environment.
o Avoid offensive, discriminatory, threatening, or intimidating language or behaviour.
2. Zero Tolerance for Harassment
o Harassment—verbal, physical, sexual, or emotional—is strictly prohibited.
o Derogatory, discriminatory, and intimidating conduct will not be tolerated.
3. Professional and Appropriate Conduct
o Maintain appropriate attire and behaviour at all times.
o Offensive or inappropriate displays or gestures are not permitted.
4. Privacy and Boundaries
o Respect others’ personal space and privacy
o Do not photograph or record others without explicit consent.
5. Facility and Equipment Usage
o Use equipment and resources responsibly and safely. Follow instructions 1) written on machines/equipment, 2) communicated by staff, and 3) posted on signage.
o Report unsafe conditions, or behaviour that violates the Code of Conduct, to staff.
Consequences for Violations
Violations may result in verbal or written warnings, suspension, or permanent termination of membership.

Facility Guidelines
Punctuality & Access
• Arrive on time for all reserved/booked activities.
• Members should respect their reserved time slots (e.g. pool, tennis courts), and respect the reservations of other members/groups.
Group class areas are reserved for participants only during group classes. Studios are available for use outside of class times and group reservations
Booking Etiquette
• Please cancel bookings in advance if you are unable to attend. Cancellation four hours or earlier will not result in a penalty; cancellations within three hours of a reservation may result in loss of class credit or loss of booking privileges.
• Repeated no-shows may result in booking restrictions.
Footwear & Equipment Rules
• Wear non-marking indoor shoes in sports halls and studios.
• Wear appropriate shoes for the sport you will participate in, e.g. court shoes for tennis.
• Football boots are not allowed indoors. Boot must be removed before entering the building.
Locker Room Conduct
• Lockers must be emptied daily, unless otherwise approved.
• Unclaimed items may be removed and stored in the Lost & Found cabinet.
• Dirty shoes, clothes, and equipment should be placed in a bag when walking through common spaces (hallways and stairs) as well as in locker rooms.
Noise & Atmosphere
• Maintain a calm environment, especially in wellness zones.
• Avoid loud conversations or phone calls in shared spaces.
Lost & Found
• Found items are kept in the Lost & Found cabinet for a limited time.
• High Five is not responsible for lost belongings.
Emergency Doors
• Emergency doors should remain closed at all times. Do not use emergency doors as shortcuts to outdoor areas.
Guests and Children
• Guests must be registered and accompanied by a member.
• Children are only allowed in designated areas and under supervision.
o Under 12: Must be supervised at all times.
o Under 14: Not allowed in the weight room.
o 14–16: Allowed with parent supervision and signed waiver.

By signing this contract you give High Five Health Promotion permission to send your subscription costs to your bank by means of direct debit orders in order to be able to debit an amount from your account.

Article 12 Payment of membership fees

All users must pay a membership fee to use the Sport Centre facilities. The membership fees of €29 must be paid at the reception desk via direct debit; by approving the rules, the member grants approval for this. All memberships are automatically renewed on the next day following the end of the previous membership (Basic membership and group class memberships). Other payments (e.g. for personal training) can be made by direct debit as well. A direct debit mandate must be signed prior to participation.

The membership fees shall be paid in advance. An increase in membership fees will be announced at least 2 weeks in advance. When an adjustment in membership fees takes place, members have the right to cancel their membership within 4 weeks after notification. Cancellation of the membership is not applicable when the price adjustment is based on the CBS-price index for consumers or professional services, nor when the adjustments in membership fees is the direct result of changes in legislation. The NATO Staff Centre will be closed from the end of December until the beginning of January of each year. The exact period will be communicate each year. No refund or extension of subscription can be requested for this reason.

In the unlikely event of an exceptional closing of NATO Staff Centre. No refund or extension of subscription can be requested for this reason.

Article 13 Renewal & Cancellation

All contracts are signed for a 3 or 12-months period, during which time they cannot be cancelled. At the end of the contract period, the membership is automatically renewed for a similar duration unless the Member sends a cancellation notice via email to receptionnatosportcentre@highfive.fit at the latest two weeks before the end of the contract period.

If a Member chooses not to renew their membership and wishes to re-enroll within the next month, payment of the amount of membership fee that would have been paid for the period of time that the Member was not enrolled will be asked. In other words: members are required to wait at least one month between subscription periods.

An exceptional cancellation of membership is granted if the member permanently leaves the country or if the employee stops working for NATO. An official document will need to be provided as evidence, in which case, a pro rata share of the membership subscription will be reimbursed.